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FCC South Ribble Testimonial

“90% of customer enquiries are dealt with at first contact through the customer service centre due to the tight integration to the Councils CRM. The call centre staff have real time access to information such as next collection days and if any exceptions have prevented the bins being collected.”

FCC South Ribble

News and opinion

Blog with news and editorial for waste management organisations

2021-22 fly-tipping data shows illegal dumping down but there is much work still to be done

Some fly-tipping data insights When it comes to the environment and waste management matters there is always considerable interest in…

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Government issues DRS Consultation response

The Government recently issued the response to its consultation on a Deposit Return Scheme for drinks containers in England, Wales…

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