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FCC South Ribble Testimonial

“90% of customer enquiries are dealt with at first contact through the customer service centre due to the tight integration to the Councils CRM. The call centre staff have real time access to information such as next collection days and if any exceptions have prevented the bins being collected.”

FCC South Ribble

News and opinion

Blog with news and editorial for waste management organisations

Simpler Recycling plans may be a missed opportunity to maximise recycling

Latest Defra update is welcomed and criticised The latest Defra update to the Simpler Recycling initiative has had a mixed…

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What could the 2024 general election mean for waste management in the UK?

Democracy on trial! Throughout 2024 in excess of 80 countries, encompassing more than half the world’s population, are going or…

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