Overview
Whitespace’s solutions are used to support services across more than 100,000 sites in the UK. This operational experience has shaped a garden waste service designed around the practical challenges councils face, including seasonal demand, subscription management and customer contact volumes.
Resident self-service, connected to operations
Residents can sign up to their council’s garden waste service through the Whitespace resident portal, hosted on the council’s website. Once registered, residents can manage their service online, including:
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Subscriptions and renewals
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Checking collection schedules
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Requesting missed collections
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Booking additional services such as bulky waste
This gives residents clear access to their service while reducing avoidable contact with council teams.
Streamlining service delivery
The resident portal automates key garden waste processes, helping councils manage demand more efficiently and make better use of available resources. By reducing manual handling and inbound enquiries, contact centre teams can focus on more complex or urgent issues.
Key capabilities
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Ad-hoc services – Residents can book and pay for additional services online
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Automatic job creation – Service requests are synchronised and sent directly to operational teams
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Workflow configuration – Build workflows that reduce administration and support efficient delivery
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Resident feedback – Feedback is captured directly, supporting engagement and service improvement
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Data integration – Information feeds into the council’s CRM to maintain a single, consistent record
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Council branding – The portal can be configured to reflect the council’s branding and identity
Operational benefits
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Reduced contact centre demand
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Clearer visibility of subscriptions and service requests
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Faster response to ad-hoc and missed collections
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Better coordination between residents, office teams and crews
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Scalable support for seasonal demand
Whitespace’s garden waste solution supports councils in delivering a reliable, well-managed service for residents, while reducing operational overhead.
Contact the team to find out more.
