Overview

Whitespace Work Software’s Resident Portal allows Councils to provide a one-stop-shop for their residents’ waste collection needs.

Located on the Council’s website, residents can log into the Council branded portal to see their waste collection details; when their bins are due to be collected, live status update of the collection crew’s progress and the ability to report their missed bins. Giving residents access to this information 24/7 will relieve pressure from your customer services team and it caters for residents who may find it difficult to contact the Council during typical business hours.

The portal can also be used to arrange ad hoc requests for specialist services like bulky, garden or clinical waste collections, and set up to take payments online too. It even allows residents to provide feedback directly to the Council and report any fly tipping and other environmental issues they may see.

Using the portal will help streamline the waste collection process as it provides the information and tools required by residents to be self-sufficient, resulting in less calls and greater resident satisfaction.

If you’d like to find out more about the Resident Portal, please get in touch by calling us on +44 (0)1483 231 650 or emailing us at info@whitespacews.com


Features

Waste collection schedule

Waste collection schedule

Residents can check when the next waste collections are due and what waste can go into each of their bins

Ad hoc services

Ad hoc services

Residents can book and pay for ad hoc services online like garden waste or bulky collections

Reporting

Reporting

Residents can report on issues such as potholes, graffiti and fly-tipping

Direct feedback

Direct feedback

Residents can send feedback directly to the council, helping improve engagement rates

Collect data

Collect data

Information collected from the system can be fed directly into the Council’s CRM system

Council's branding

Council's branding

The portal can be customised to reflect the council's branding

Read what our clients have to say

Breckland District Council Testimonial

“By using Whitespace’s solutions we have successfully reduced our admin levels.”

Breckland District Council

Book a demo

See Whitespace Work Software for yourself with a personalised demonstration

Book a demo with one of our waste management experts to see how Whitespace Work Software can transform your waste management operations.


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