Whitespace Work Software’s Resident Portal allows Councils to provide a one-stop-shop for their residents’ waste collection needs.
Located on the Council’s website, residents can log into the Council branded portal to see their waste collection details; when their bins are due to be collected, live status update of the collection crew’s progress and the ability to report their missed bins. Giving residents access to this information 24/7 will relieve pressure from your customer services team and it caters for residents who may find it difficult to contact the Council during typical business hours.
The portal can also be used to arrange ad hoc requests for specialist services like bulky, garden or clinical waste collections, and set up to take payments online too. It even allows residents to provide feedback directly to the Council and report any fly tipping and other environmental issues they may see.
Using the portal will help streamline the waste collection process as it provides the information and tools required by residents to be self-sufficient, resulting in less calls and greater resident satisfaction.
If you’d like to find out more about the Resident Portal, please get in touch by calling us on +44 (0)1483 231 650 or emailing us at firstname.lastname@example.org
Residents can check when the next waste collections are due and what waste can go into each of their bins
Residents can book and pay for ad hoc services online like garden waste or bulky collections
Residents can report on issues such as potholes, graffiti and fly-tipping
Residents can send feedback directly to the council, helping improve engagement rates
Information collected from the system can be fed directly into the Council’s CRM system
The portal can be customised to reflect the council's branding
“90% of customer enquiries are dealt with at first contact through the customer service centre due to the tight integration to the Councils CRM. The call centre staff have real time access to information such as next collection days and if any exceptions have prevented the bins being collected.”FCC South Ribble
Book a demo with one of our waste management experts to see how Whitespace Work Software can transform your waste management operations.