Whitespace's care taking solution


Whitespace’s caretaking solution has been designed to meet the requirements of local authorities throughout the UK. It provides a range of features to simplify the management of caretaking services and improves information capture to drive efficiencies across the board.

At the core of this solution is Whitespace’s work management software that streamlines everyday services the council provides to its housing department and customers. Scheduled jobs can be automatically sent at the start of the day and ad hoc requests can be immediately sent their mobile device.

Field teams can update the system in real time using their mobile devices through Whitespace’s mobile solution. The team can capture data on the go using these fully tailored forms which will automatically update the central system, providing real time updates to the other teams.

As jobs are updated, the system collects all of the data and displays it through an analytics dashboard, helping management make informed decisions. The system can be reconfigured in the future and additional services can be added if required.

Residents can also make requests through Whitespace’s portal solution. After the resident has signed up, they can manage their services including subscriptions, renewals, checking collection dates and requesting additional services like bulky collections.

This bespoke solution can bring efficiency to your operations and improve communication between your teams. Its flexible nature means it can be used in multiple scenarios:

  • Health and safety checks – Send the information to the office, access historic data and set reminders.
  • Graffiti removal – Capture photographic evidence of the graffiti, automatically capturing location, and complete a report.
  • Bulky waste removal – Generates and manages bulky waste requests.
  • Anti-social behaviour reporting – Record anti-social behaviours and mobile workers can use their device to capture evidence when at the scene.
  • Repairs – The system can handle both scheduled repairs and reactive service requests.

Please get in touch to find out more.

Read what our clients have to say

FCC South Ribble Testimonial

“90% of customer enquiries are dealt with at first contact through the customer service centre due to the tight integration to the Councils CRM. The call centre staff have real time access to information such as next collection days and if any exceptions have prevented the bins being collected.”

FCC South Ribble

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