Whitespace works with over 100 local authorities and public sector organisations, either through a direct model where we are engaged by the Local Authorities or indirectly through an outsourced service provider.
Our solutions help them to achieve greater efficiency to meet the challenges of budgetary constraints, while also improving the quality of services they provide. Whitespace demonstrably supports the effective use of public money and exemplary financial practices.
What sets us apart is that we deliver solutions which can be used in more than one area to aid with public sector waste management. Local Authorities are able to manage their services more effectively and also discover areas that can deliver further improvements.
“90% of customer enquiries are dealt with at first contact through the customer service centre due to the tight integration to the Councils CRM. The call centre staff have real time access to information such as next collection days and if any exceptions have prevented the bins being collected.”
FCC South Ribble