Whitespace is pleased to be supporting Biffa in delivering municipal waste services for Cornwall Council for the next eight years, with the option to extend this for a further two years at the end of the contract.
Following a thorough procurement process, Cornwall Council signed a new contract for Waste Collection and Cleansing Services with Biffa Municipal Limited.
Cornwall is located in South West England and has a population of just over 568,000 residents.
Biffa was the incumbent services provider, delivering waste services in Cornwall since 2016, when it acquired Cory Environmental Municipal Services which held the contract since 2011.
Cornwall Council tendered for a contractor who would provide high quality waste collection and cleansing services, delivered efficiently with a focus on customer service, health and safety and value for money.
The Council has been keen to ensure that there was ‘real time’ communication between the services provider and the Council, efficient case recording by the operational teams visible to the Council teams, evidence gathering and accountability. The contract therefore included the requirement for a technology-based solution to facilitate this and to achieve the aims of the contract.
Whitespace’s waste management software has been installed in Biffa’s in-cab vehicle devices and integrated into the council’s CRM system, enabling live information to flow in real-time between the systems and teams. The new process will collect valuable information from the waste operations, helping Biffa to continue to provide high quality, reliable services to Cornwall’s residents.
In order to achieve this, Biffa has purchased the following components from Whitespace:
- Whitespace Municipal Waste – effectively managing a modern household waste and recycling collection and street cleansing service
- Whitespace Mobile – links the crews to the back office and delivers in-cab operations and vehicle checks
- Whitespace Analytics – provides end-users with easy to use business intelligence tools and management reporting capabilities