Running frontline services is complex. Admin shouldn’t hold you back.

Whitespace RMS gives you scalable, expert system administration support so your teams can stay focused on what matters most: delivering services, driving transformation, and staying compliant.

We reduce the day-to-day burden, build resilience into your operations, and keep your systems optimised and ready for change.

Why it matters?

• Free up staff for higher-value work – your team spends less time on admin, more time on frontline delivery.
• Reduce risk from key-person dependency – we provide continuity and resilience.
• Stay strong during times of change – restructures, new contracts, LGR, and system changes don’t disrupt performance.
• Keep systems current and optimised – we make sure everything runs smoothly in the background.

How We Support You (Core Services)

Delivered remotely by Whitespace’s Professional Services team:

• Stay in control – user management, permissions, and admin support, onboard new staff
• Keep services running smoothly – annual tasks such as bank holidays, non-collections, seasonal updates, charge matrix updates, and minor template adjustments.
• Spot and solve issues early – oversight of rounds, incidents, and LLPG/COU monitoring.
• Bridge & integration maintenance – keeping integrations, offline rules, and partner links running seamlessly.
• Adapt quickly – troubleshooting, configuring workflows, and supporting automation.
• Manage subscriptions with ease – renewals such as garden waste.
• Support when you need it – first-line triage to resolve issues before escalation.
• Plan with confidence – monthly reviews of usage trends, service challenges, and proactive planning.
• Stay upgrade-ready – support with user acceptance testing, technical checks, and deployment.
• Simplify data management – one coordinated data load included.