Overview
Whitespace’s caretaking solution is used by local authorities across the UK to support the day-to-day delivery of housing and estate services. Built around real operational workflows, it helps teams manage caretaking activity more efficiently while improving visibility, coordination and information capture.
At the centre of the solution is Whitespace’s work management platform, which supports both scheduled and reactive caretaking services. Planned jobs can be issued automatically at the start of the day, while ad-hoc requests are sent directly to caretakers’ mobile devices as they arise.
Supporting frontline teams in real time
Using Whitespace Mobile, field teams update jobs as work is completed, capturing information as they go through tailored mobile forms. Data entered in the field updates the central system immediately, giving supervisors and back-office teams a live view of progress and activity.
This reduces manual administration, improves accuracy, and ensures teams stay aligned throughout the day.
Clear insight for managers
As work is completed, operational data is collected and surfaced through analytics and reporting dashboards. This gives managers clear insight into service performance, workload and trends, supporting informed decision-making and continuous improvement.
The system can be reconfigured over time, with additional services and workflows added as operational needs change.
Resident access and self-service
Residents can raise requests and manage services through the Whitespace resident portal. Once registered, they can view and manage subscriptions, check service details and request additional services such as bulky collections, helping reduce contact volumes and improve communication.
Flexible use across caretaking and housing services
The solution can be configured to support a wide range of caretaking and estate management activities, including:
-
Health and safety checks – Capture inspection data, access history and schedule reminders
-
Graffiti removal – Record photographic evidence with automatic location capture
-
Bulky waste removal – Generate, manage and track bulky waste requests
-
Anti-social behaviour reporting – Record incidents and capture evidence in the field
-
Repairs and maintenance – Manage both planned and reactive repair work
