Whitespace Municipal Waste has been designed to meet the requirements of Waste Collection Authorities throughout the UK.
It provides all the features needed for the planning and management of municipal waste collections. It can be used for anything from simple tasks to demanding workflow processes and integrations.
By having information easily accessible, our customers benefit from a significant reduction in administrative effort, reduced amount of paperwork and greatly improved customer service. The industry standard CRM systems have been integrated with Whitespace Municipal Waste allowing your customer service staff to access all information within their main system.
Whitespace Municipal Waste delivers full auditable functions to enable in-depth reporting on your waste targets effortlessly. It integrates directly with your Local Land and Property Gazetteer (LLPG) and automatically loads the latest information for your services.
Automatic generation of round sheets sent directly to the crew in-cab device
A worksheet function to simplify ad-hoc requests handling
Recording missed collections and received complaints
Assisted collection notifications displayed on the in-cab device
Real-time communication between office staff and collection crew
Links to existing council software infrastructure
“90% of customer enquiries are dealt with at first contact through the customer service centre due to the tight integration to the Councils CRM. The call centre staff have real time access to information such as next collection days and if any exceptions have prevented the bins being collected.”
FCC South Ribble