Overview
The Whitespace Resident Portal provides a clear, simple way for residents to manage waste services – while helping councils reduce pressure on customer service teams and maintain confidence in day-to-day service delivery.
Sitting as part of the wider Whitespace operational platform, the portal connects residents directly to accurate, real-time service information. This ensures residents receive consistent updates, and councils benefit from fewer enquiries, better reporting and smoother service coordination.
Rather than operating in isolation, the Resident Portal feeds directly into council operations, supporting reliable service delivery and clearer communication.
How it works
Accessible, always up to date
Hosted on the council’s website, the Resident Portal allows residents to access waste services and information at any time. This provides a consistent, self-service route for routine queries without increasing demand on customer services.
Clear visibility of collections
Residents can view their collection schedules and see the status of collections as they happen. Live updates reflect what crews are doing on the ground, helping manage expectations and reduce unnecessary follow-up calls.
Simple issue reporting
Missed bins and service issues can be reported directly through the portal, ensuring information flows straight into council systems. This reduces manual handling and gives customer service teams clearer context when responding.
Ad hoc services and payments
Residents can request specialist waste services such as bulky, garden or clinical collections through the portal. Where enabled, online payment options streamline the process for both residents and councils.
Feedback that feeds into operations
Residents can provide feedback and report environmental issues such as fly-tipping. These reports feed into council workflows, supporting faster response and better visibility of local issues.
The Whitespace Resident Portal helps councils deliver a more transparent, responsive waste service – improving the resident experience while easing operational and customer service pressure.
If you’d like to find out more about the Resident Portal, please get in touch by calling us on +44 (0)1483 231 650 or emailing us at info@whitespacews.com
