In waste management, success isn’t just about software—it’s about partnership. As Chief Commercial Officer at Whitespace Work Software, I see first-hand how collaboration between technology providers, councils, and contractors leads to a better result.
My teams are responsible for the entire customer journey at Whitespace. As such I have the unique perspective of working closely with customers at each stage, from first conversation through to implementation and long-term optimisation. That’s a lot of contact, and it’s helped me develop a strong view of what works: technology alone doesn’t solve problems, but the right partnership does.
Beyond Software: A Collaborative Approach
At Whitespace we proudly hold a 98% customer retention rate over the past 10 years. In my opinion this is no accident.
Many providers offer systems, but what sets Whitespace apart is our commitment to working with our customers, not just for them. Whether it’s integrating with existing infrastructure, adapting to evolving service models, or co-developing new features, we believe in an ongoing dialogue, not a one-off transaction.
When councils and contractors invest in new technology, the biggest risk isn’t the system itself—it’s whether the supplier will evolve with them and help unlock long-term value. For these reasons we prioritise ongoing customer activities that drive continuous improvement:
- Consultative Approach – working with you to understand your specific needs and implementing the right solution, even if this changes over time.
- Continuous Innovation – providing industry leading product enhancements that are driven by real-world feedback.
- Dedicated Support – Staff that “get it”. We understand the pressures you are under and work collaboratively to solve any problems you may have.
Partnership matters more than ever
With rising service demands, budget restrictions, and increasing sustainability goals, waste services are under immense pressure. The right technology can help, but only if it’s backed by a partner that ensures it works in practice—not just in theory.
At Whitespace, we’re proud to partner with over 120 councils across the UK, supporting them with the tools, insights, and expertise to transform their waste operations. We believe this experience allows us to generate maximum returns for our customers year after year.
Let’s Talk About the Future
The next decade will bring even more change: AI driven efficiencies, deeper analysis, and greater citizen engagement. But one thing won’t change: the need for true partnership between technology providers and waste service operators.
If you’re interested in a technology partner who will work with, not just sell to, you, let’s have a conversation.
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